Player Wellbeing

Responsible Gaming at ink78

Gambling at its best is entertainment — a way to enjoy sport, test your strategy, or explore a great game. ink78 is committed to keeping it that way. This page explains every tool, policy, and resource we provide to ensure your experience remains safe, controlled, and enjoyable.

Adults Only — You must be 21 or older to play on ink78
Strict 21+ Policy

No player under the age of 21 may register, deposit, or wager on ink78. Age is verified as part of mandatory KYC, and accounts flagged as potentially underage are suspended pending review.

Deposit Limits

Set a daily, weekly, or monthly deposit ceiling on your account at any time. Limits take effect immediately when lowered and require a 7-day cooling-off period if you request an increase.

Time-Out Periods

Take a structured break from gambling — 24 hours, 7 days, or 30 days. During a time-out, your account is temporarily restricted. No deposits, bets, or logins are possible until the period ends.

Self-Exclusion

If you need a longer break, ink78 offers a full self-exclusion option lasting 6 months, 1 year, or permanently. Self-excluded accounts cannot be reopened during the exclusion period under any circumstances.

Entertainment First — Always

ink78 takes responsible gaming seriously — not as a regulatory checkbox, but as a core part of how we operate. We serve English-preference players across Indonesia, a market where we are acutely aware of the role that online betting platforms play in people's daily lives. The vast majority of our players enjoy betting on the BRI Liga 1, placing a wager on the Champions League, spinning a few rounds on a Pragmatic Play slot, or playing togel (Indonesia's traditional numbers lottery) for fun. For them, responsible gaming means a platform that is transparent, fair, and easy to use.

For a smaller number of players, gambling can become a problem. ink78 does not ignore this reality. We have built a suite of protective tools directly into our platform, trained our 24/7 support team to recognise and respond to signs of problem gambling, and committed to never using predatory tactics — no chasing marketing to self-excluded players, no artificially inflated jackpot displays, no high-pressure promotions targeting vulnerable accounts.

This page is your reference for every responsible gaming tool available to you as an ink78 player. Read it, use the tools, and do not hesitate to reach out to our support team at any point. Native Indonesian-speaking agents are available around the clock (WIB — Western Indonesia Time, UTC+7).

Protective Tools Built Into Your Account

Every tool listed below is free, immediate (or subject to the safety delays noted), and available to every registered ink78 player via the account settings panel or by contacting support.

01
Deposit Limits

Set a maximum deposit amount per day, per week, or per calendar month. When you reach your limit, further deposits are blocked until the relevant period resets. You can lower your limit at any time with immediate effect. Requests to raise a deposit limit are subject to a mandatory 7-day cooling-off period before the new, higher limit takes effect — this delay is intentional and cannot be waived.

02
Loss Limits

Cap the amount you are willing to lose over a defined period. Once your net loss reaches the threshold you set, your account is automatically blocked from placing further wagers until the period resets. Like deposit limits, reductions apply immediately; increases require a 7-day waiting period.

03
Wager Limits

Restrict the maximum stake you can place on a single bet or spin. This tool is particularly useful for players who enjoy high-volatility slots or large accumulator bets and want a structural guardrail against impulsive large wagers in the heat of the moment.

04
Session Time Reminders

Configure an on-screen notification to appear after a set session duration — 30 minutes, 1 hour, or 2 hours. The reminder displays your session length and net result, prompting you to take a conscious break. It does not force a logout but ensures you always know how long you have been playing.

05
Time-Out (Short Break)

Take a structured pause of 24 hours, 7 days, or 30 days. During a time-out, your ink78 account is suspended for all gambling activity — no deposits, no bets, no game access. You may still log in to view your transaction history or contact support. The time-out cannot be cancelled once activated.

06
Self-Exclusion (Extended Break)

Choose a self-exclusion period of 6 months, 12 months, or permanent. Once applied, your account is fully closed for the duration — no logins, no deposits, no wagering. ink78 will also suppress all marketing communications to you for the duration. Permanent self-exclusion cannot be reversed. A 6- or 12-month exclusion can only be lifted after the full period has elapsed and following a mandatory support review.

How to activate any tool: Log in to your ink78 account and navigate to Account Settings → Responsible Gaming. All tools are accessible there. Alternatively, contact our 24/7 live chat support and request the change — our agents can apply limits and time-outs on your behalf immediately.

Warning Signs of Problem Gambling

Problem gambling rarely announces itself loudly. It tends to develop gradually, and it often affects people who are otherwise disciplined and high-functioning. The following warning signs are recognized internationally by gambling harm organizations. If several of these apply to you — or to someone you know — it is time to seek support.

Chasing Losses

Placing larger or more frequent bets in an attempt to recover money you have already lost, rather than accepting the loss and stopping.

Gambling with Essential Money

Using funds set aside for rent, food, school fees, or household bills to fund gambling activity.

Unable to Stop

Feeling unable to stop gambling even when you want to, or repeatedly failing to stick to limits you have set for yourself.

Hiding Your Gambling

Lying to family, friends, or your partner about how much time or money you spend gambling, or feeling the need to keep it secret.

Borrowing to Gamble

Taking loans, borrowing from friends or family, or using credit cards to fund gambling sessions rather than using discretionary income.

Neglecting Responsibilities

Gambling is taking time or mental energy away from work, study, family commitments, or other activities that matter to you.

Mood Dependent on Outcomes

Your emotional state — anxiety, irritability, depression — is closely tied to winning or losing, rather than treating gambling as neutral entertainment.

Gambling to Escape

Using gambling as a primary way to cope with stress, loneliness, anxiety, grief, or other difficult emotions rather than as recreational entertainment.

Increasing Stakes Over Time

Needing to bet progressively larger amounts to get the same sense of excitement — a pattern consistent with tolerance buildup recognized in addiction research.

If you recognise yourself in three or more of the above: Please reach out to ink78 support immediately to discuss self-exclusion or a time-out. Our agents are trained to handle these conversations with full confidentiality and without judgment. You can also reach a gambling support counsellor independently — see the Support Resources section below.

Quick Self-Assessment

Answer the following questions honestly. There is no score — this is a personal reflection tool, not a diagnostic instrument. If you answer "yes" to several of these, consider using one of the protective tools above or contacting support.

Have you ever spent more money gambling than you originally intended for that session?

Have you ever returned to gambling the day after a loss to try to win back what you lost?

Have you ever felt restless, irritable, or anxious when you tried to cut back on gambling?

Have you ever gambled to escape problems, relieve stress, or improve a low mood?

Have you ever lied to someone close to you about how much you gamble or how much you have lost?

Has gambling ever caused a significant problem in your financial situation, relationships, or work life?

Have you ever tried to stop or reduce your gambling and been unable to do so?

Do you find yourself thinking about gambling frequently, planning your next session, or calculating how you might recover previous losses?
Remember: There is no shame in recognising a pattern. Taking action early — setting a deposit limit today, or requesting a time-out — is far easier and more effective than waiting until a problem has escalated. ink78 is here to help you take that step.

How to Get Help Through ink78

If you believe gambling is becoming a problem for you, these are the concrete steps to take right now. Each step escalates the level of protection — start with whichever is right for your situation.

1
Log In and Navigate to Responsible Gaming Settings

Go to Account Settings → Responsible Gaming in your ink78 account dashboard. From there you can set deposit limits, loss limits, wager limits, and session time reminders without needing to contact support.

2
Request a Time-Out via Live Chat

Open the live chat widget from any page on ink78 and tell the agent you would like to activate a time-out. Agents are available 24/7, and native Indonesian-speaking support staff are on duty at all times (WIB). A time-out can be applied to your account within minutes.

3
Request Self-Exclusion by Email

Send an email to [email protected] with the subject line "Self-Exclusion Request". State the duration you require (6 months, 12 months, or permanent). Our team will process the request within 24 hours and confirm by email when your account has been fully restricted.

4
Seek Independent Counselling

ink78 strongly encourages players who feel gambling is causing harm to speak with an independent counsellor or support organisation. Professional help is available confidentially and at no cost through several organisations — see the Support Resources section below for guidance.

5
Block Gambling Websites on Your Device

For additional protection, consider installing a gambling-blocking application on your device. These tools operate at the network or app level and prevent access to gambling sites across all browsers and apps, providing a layer of protection that complements ink78's own account-level tools.

Support Resources

ink78 is a gambling platform, not a counselling service. If you or someone you care about needs professional support for problem gambling, we encourage you to reach out to a qualified organisation. The following types of resources are available to players in Indonesia and internationally:

Mental Health & Addiction Support
Hospital Jiwa (Psychiatric Hospital) Network — Indonesia

Indonesia's network of public psychiatric hospitals (Rumah Sakit Jiwa) in cities including Jakarta, Surabaya, Bandung, Medan, Yogyakarta, and Makassar provides addiction counselling services including behavioural addictions. Contact your nearest RSJ or community health centre (Puskesmas) for a referral.

Online Counselling
Telehealth & Digital Mental Health Services

Several Indonesian telehealth platforms offer confidential one-on-one sessions with licensed psychologists accessible via smartphone, making professional support available to players across Jakarta, Bali, Surabaya, and beyond without requiring an in-person visit.

ink78 Support Team
24/7 Live Chat & Email Support

Our dedicated responsible gaming support agents are available around the clock. While we are not counsellors, we can apply protective tools to your account immediately, listen without judgment, and point you toward appropriate external resources.

Friends & Family
Talking to People You Trust

Sometimes the most powerful first step is telling someone close to you what is happening. Sharing the problem breaks the isolation that often accompanies problem gambling and opens the door to practical support — help managing finances, accountability, and emotional encouragement.

Crisis situations: If gambling-related distress is causing thoughts of self-harm or you are in emotional crisis, please contact Indonesia's national mental health crisis line 119 ext. 8 (available 24 hours) or go directly to your nearest hospital emergency department. Your life is more important than any balance or bet.

Responsible Gaming FAQ

Log in to your account and go to Account Settings → Responsible Gaming → Deposit Limits. Select daily, weekly, or monthly, enter the amount in Rupiah (IDR), and confirm. The limit takes effect immediately. If you later wish to reduce it further, the reduction also applies immediately. Requests to increase a limit are subject to a mandatory 7-day waiting period — this cannot be waived.

A time-out is a short, structured break — 24 hours, 7 days, or 30 days — after which your account automatically reactivates. It is designed for players who want to pause and reset without committing to a longer absence. Self-exclusion is a longer, more serious measure lasting 6 months, 12 months, or permanently. Self-excluded accounts cannot be reopened during the exclusion window regardless of your request. If you are genuinely concerned about your gambling, self-exclusion provides stronger protection.

Yes. Any settled balance in your account at the time a time-out or self-exclusion is applied remains yours. You may contact support to request a withdrawal of your available balance to your registered BCA, BRI, BNI, Mandiri, or e-wallet account (OVO, DANA, GoPay, ShopeePay, LinkAja). The standard withdrawal processing time applies. You will not be able to log in to the main platform during this period, but support can facilitate the withdrawal on your behalf after identity verification.

All promotional communications — email offers, bonus notifications, event alerts — are automatically suppressed for the full duration of your self-exclusion period. ink78 does not send chasing marketing to self-excluded players. This is enforced at the system level, not just an unsubscribe preference. If you continue to receive marketing communications after self-exclusion has been confirmed, contact us immediately at [email protected].

Age is verified through our mandatory Know Your Customer (KYC) process. All players are required to submit a valid government-issued photo ID — such as a KTP (Indonesian national identity card) or passport — before any withdrawal can be processed. Accounts where the submitted document indicates the holder is under 21 are immediately suspended and the KYC is rejected. Any balance in the account at the time of suspension is handled in accordance with our Terms & Conditions account suspension provisions.

We understand this is a deeply stressful situation. While ink78 cannot action account changes based on a third-party request without the account holder's consent (to protect player privacy), we encourage you to speak directly with your family member about what you have observed and suggest they contact our support team or use the self-exclusion tool. If you believe an underage person is using an account, contact us at [email protected] — accounts suspected of being used by minors are treated as a priority and suspended pending review.

How ink78 Embeds Responsibility Platform-Wide

No Targeting of Vulnerable Players

ink78's marketing and promotional systems are configured to automatically exclude accounts that have activated any responsible gaming tool — deposit limits, time-outs, or self-exclusion — from receiving bonus offers, re-engagement campaigns, and promotional communications.

Behavioural Monitoring

Our platform monitors anonymised session data for patterns associated with at-risk gambling — rapid increases in stake size, extended sessions, loss-chasing sequences. Accounts flagged by these systems receive a proactive outreach from our responsible gaming team.

Trained Support Staff

Every member of the ink78 support team receives responsible gaming training. Agents are equipped to recognise distress signals in conversations, respond with empathy, apply protective tools promptly, and make appropriate referrals to external support resources.

Transparent Odds and RTP

ink78 displays Return-to-Player (RTP) information for all slot titles and explains how odds work in our sports betting guides. We believe that informed players make better decisions — understanding the house edge is a core component of responsible gambling.

KYC as a Protective Measure

Identity verification is not just a compliance requirement — it is a protective tool. KYC confirms age, prevents the creation of multiple accounts by self-excluded players, and ensures that withdrawals reach the correct, verified account holder.

Single Account Policy

Each player may hold only one active ink78 account. Attempts to create duplicate accounts — especially to circumvent a self-exclusion — are detected through our KYC and device-fingerprinting systems. Duplicate accounts are permanently closed and balances may be forfeited.

Play Responsibly. Play on ink78.

You now have everything you need to keep your gaming experience safe and enjoyable. When you are ready to play, ink78 offers world-class sports betting, live casino, premium slots, and more — all under one roof.

21+ only. Gambling can be addictive — use our responsible gaming tools to stay in control. ink78 is committed to player wellbeing.